SHIPPING DELAYS  - We are currently experiencing a high volume of orders and shipping may be delayed. Click for more info.

Frequently Asked Questions

What our customers are asking
WHAT IS THE DELIVERY TIME?

The delivery time for all products varies according to the country of destination. For delivery in the US, the delivery time is approximately 12 to 22 days from the date of purchase. Canada and England, it may take up to 30 days. RHALYNS provides FREE SHIPPING worldwide. To maintain the quality and low cost for our customers, your product will be shipped by airmail or EMS, unless another shipping method is chosen by the customer.

WHY MY TRACKING NUMBER IS NOT WORKING?

We are offering free shipping on the entire store, some products may not have a tracking option due to economy free shipping. However, we provide a tracking number for most orders shipped. We work hard to make every product cheap for you, our customers. We guarantee that you will receive the order as displayed in our delivery time frame on our website. If for some reason, you do not receive your package within the time frame posted on our website for your product, please contact us and we will do our best to provide a solution for you.

WHAT ARE YOUR DELIVERY OPTIONS?

We ship via USPS, Airmail, EMS for all of our deliveries, depending on the destination. We also offer DHL or FEDEX shipping. For these shipping methods, contact customer service.

WHAT ABOUT V.A.T. CALCULATION?

We cannot control what various countries around the world charge their citizens for additional taxes or customs duties, and it is up to the buyers to find out and pay these additional taxes upon receiving the product. Please contact your local post office or local government for more details.

HOW DO I RETURN AN ITEM?

To return your product, please email to [email protected] to know the shipping address details or check our Refund Policy Since we offer FREE shipping for most of our products, you will be responsible for paying for your shipping costs to return an item. Shipping costs are non-refundable. Please write or print the order number inside your return shipping box for a faster refund.

CAN I GET MY MONEY BACK?

We only offer 100% refund if the product is not as described or is damaged. If you are not satisfied with your purchase, you may request a refund within 30 days of purchase. You must return your purchase on its original package and in mint conditions. Contact us at [email protected] before returning an item.

CAN I EXCHANGE AN ITEM?

Yes. You may request a product exchange. However, customers are responsible for shipping and return costs. Contact us at [email protected] if you wish to exchange a product.

DOES RHALYN'S OFFER COUPONS OR GIFT CERTIFICATE?

Yes. Visit our COUPONS page and select a code to use during check out. Not all coupons are available at all times. *Exclusions may apply. Contact us at [email protected] if you wish to exchange a product.

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